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Returns, Exchanges and Refunds
All sold items are subject to the written policy (which is to be clearly displayed at the point of sale and on the bill of sale) which reads: “We will gladly exchange or credit returns. No cash refunds”
“We will gladly accept items for exchange or credit within two weeks from the date of purchase. The credit will be valid for three months and can be applied against current Gallery prices. Items being returned must be in the same condition as when they left the Gallery. Please bring your receipt with you”
Exchanges
Exchanges on items are permitted unless otherwise specified on the bill of sale
Refunds
There are no cash refunds permitted.
Damage or Breakage caused by a client
Inventory damaged by a customer is subject to a charge of no less than 50% of the retail cost of the item and based on the “Partner(s)” estimation.
Gift Certificates
1. Gift certificates may be sold by an employee to a client at any time.
2. Gift Certificates are pre-made and the specifics are to be filled in by the salesperson.
3. They must be paid for in full and be signed by the salesperson.
Special Orders
The “Partners” may, at their discretion, take special orders from clients for specific pieces.
Deposits
1. Deposits in the amount of 30% of the retail cost of an item are required for any special orders to guarantee the “hold” of
an item.
2. HST will be charged on the deposit amount.
3. Deposits are not refundable unless the item requested cannot be located.
Shipping
1. Shipping costs are charged to the client at the time of sale and are recorded on the bill of sale.
2. The mode of shipping (i.e. courier, land, air etc.) are specified at the time of sale.
3. Handling charges* are charged to the client. These charges are at the discretion of the “Partner(s)” and are based on the
amount of time and the extent of the packaging materials required.
Custom Crates*
Custom crates are available for a charge of a minimum of $100.00.
*Handling charges and custom crate charges are charged to the client upon their completion. A credit card is required for payment of handling and/or custom crating at the time of purchase.
Payment Plan
1. A minimum deposit of 25% of the retail cost is required in order to “hold” an item.
2. Post – dated cheques, credit cards, cash and payment by debit cards are accepted.
3. Deposits are transferable but is not refundable.
4. Payments are to be made monthly within a three (3) month maximum time frame.
5. HST will be charged on each individual payment amount(s).
Payment by Cheque
1. At the time of sale, cheques may be accepted with two pieces of identification including picture ID (Drivers license,
Passport etc.) and a credit card.
2. Identifying numbers are to be recorded on the back of the cheque.
3. Salesperson to confirm address and phone number of client at time of sale.
NSF Cheques
NSF cheques are subject to a $20.00 charge.
Rentals
1. Rental of inventory is permitted for the purpose of movies, commercials, photographic shoots, television, show suites etc.
2. The cost of the item(s) for rent is 15% of the retail cost for one (1) day up to seven (7) days.
3. Appropriate paperwork including full insurance coverage must be supplied prior to items leaving the Gallery.
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